We first explored AI in credit and collections at our in-person meeting back in April, and the discussion was a hit. Given the rapid pace of change in AI and technology, we’re continuing the conversation to see what’s evolved since then. We’ll look at where AI is now delivering measurable value versus where teams remain in evaluation mode, with a particular focus on prioritization, customer segmentation, dispute management, and cash application.
The goal is to share what’s working today, what’s changed, and where the greatest opportunities are emerging. Come ready to share your own experiences, challenges, and questions—and to learn from your peers. Whether your team is already putting AI to work or is just beginning to explore the possibilities, your perspective is an important part of the conversation.
Topics to be discussed:
- Where is AI delivering real value today? Member examples and lessons learned across collections prioritization, customer segmentation, dispute resolution, and cash application.
- What’s still not ready for prime time? Where teams remain in pilot or evaluation mode, the barriers holding back adoption, and which AI use cases members are watching next.
- How are teams measuring success? The KPIs and outcomes being used to determine whether AI is truly improving efficiency, accuracy, working capital, and the overall credit and collections process.
